Please review these issues before submitting a support request. If your issue is not resolved below please use the technical support request form to initiate a support ticket. Please use the same Internet Browser to submit the form that you use to view videos online.
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Thursday, 01 January 2099 00:00 |
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If MySpeed for Mac suddenly stopped work with Safari, it's most likely that your Safari just installed an update.
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Last Updated on Monday, 08 June 2015 20:21 |
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Tuesday, 08 September 2015 03:23 |
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MySpeed for Windows supports Chrome and Firefox (32-bit versions) on Windows 10. You may need to re-activate after upgrading.
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Last Updated on Tuesday, 08 September 2015 03:28 |
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Tuesday, 08 September 2015 03:05 |
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MySpeed for Windows does not support 64-bit browsers yet.
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Last Updated on Tuesday, 08 September 2015 03:22 |
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Thursday, 02 April 2015 12:55 |
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While viewing video in Safari for Mac, MySpeed reverts to normal speed after a pause or start of a new video.
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Last Updated on Thursday, 02 April 2015 13:03 |
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Thursday, 05 March 2015 15:43 |
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MySpeed stopped working after your Firefox updated to version 36.
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Last Updated on Thursday, 05 March 2015 15:59 |
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Thursday, 29 January 2015 15:11 |
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When pausing a video in Safari, the video restarts on its own after a few seconds.
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Last Updated on Saturday, 12 September 2015 20:53 |
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Monday, 06 October 2014 14:37 |
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I upgraded or want to upgrade to Yosemite, what do I need to do?
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Last Updated on Thursday, 12 February 2015 14:38 |
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Friday, 22 August 2014 18:30 |
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MySpeed for Mac installs correctly but the MySpeed icon does not appear in the menu bar after install or when launched from the Applications folder.
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Last Updated on Friday, 22 August 2014 19:09 |
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Tuesday, 22 October 2013 15:32 |
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Microsoft recently released Internet Explorer to version 11. Internet Explorer 11 enables Enhanced Protected Mode by default. You will need to manually disable Enhanced Protected Mode in order for any IE Add-Ons including MySpeed to work.
See this Microsoft KB article for instructions: http://support.microsoft.com/kb/2864914
Applies to: MySpeed for Windows Version 5
Opearting Systems: Windows
Browsers: Internet Explorer 11 |
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Last Updated on Tuesday, 20 May 2014 19:06 |
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Saturday, 05 October 2013 00:00 |
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MySpeed for Windows Version 5 does not work Internet Explorer 10 with HTML5 video. See below for more infomation.
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Last Updated on Wednesday, 20 November 2013 19:35 |
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Thursday, 03 October 2013 14:30 |
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Apple will soon release version 6.1 of the Safari web browser which is not compatible with legacy versions of MySpeed (version 1.4 and earlier). Safari 6.1 is fully compatible with MySpeed Version 5 (released Sept 1st, 2013).
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Last Updated on Friday, 04 October 2013 15:24 |
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