Home Support Technical Support Form

Technical Support Request Form

Please consult the MySpeed Latest Known Issues page and the MySpeed FAQ or 2xAV FAQ before submitting a support request. The more information you provide, the faster we can help with your issue. * Indicates required fields Name:* Email:* Serial Number: (if purchased) Product:* MySpeed for Windows MySpeed for Mac MySpeed Premier for Windows MySpeed Premier for Mac 2xAV Plug-In for RealPlayer 2xAV Plug-In for Windows Media Player Select Product Version: Select Product First Media Player: Select Product First Media Content Format: Downloaded Flash Video (flv) Flash Audio/Video in a Browser Real Media (ram, rm) Windows Media (wma,wmv) MPEG (mp3, mpeg) DVD Other Format (please specfiy below) Select Media Format Operating System: Windows 10.0 Windows 8.1 Windows 8 Windows 7 Windows Vista WindowsXP Windows2000 Windows 10.0 64-bit Windows 8.1 64-bit Windows 8 64-bit Windows 7 64-bit Windows Vista 64Bit Yosemite(Mac OS X 10.10) Mavericks(Mac OS X 10.9) Mountain Lion (Mac OS X 10.8) Lion (Mac OS X 10.7) Snow Leopard (Mac OS X 10.6) Leopard (Mac OS X 10.5) Select Operating System Issue Category:* Select Issue Category MySpeed Issues or Suggestions Serial Number Problems Installation Problems Free Trial is not working My Email Address Has Changed Serial Number In Use Error Only Two Installation per Serial Number Error No 2xAV Floating SpeedBar with RealPlayer No 2xAV Floating SpeedBar with WMP Other, please explain below Issue or Suggestion: Please describe your technical support issue here in as much detail as possible. * Indicates required fields

 

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